Privacy Policy

1. About This Policy

This Privacy Policy describes how Werkx ("we", "us", "our") collects, uses, discloses, and protects personal information through the Muslim Business Directory platform at muslimbusiness.ai ("the Platform").

We are committed to complying with the Australian Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). This policy is provided in accordance with APP 1.4.

Entity: Werkx, Sydney, NSW, Australia
Contact: contact@muslimbusiness.ai

2. What Personal Information We Collect

We collect different types of personal information depending on how you interact with the Platform:

From Users (Directly Provided)

• Full name, phone number, and business details (via registration and waitlist forms)
• Phone number for OTP verification (via SMS)
• Business information submitted through claim, add, or edit business forms
• Voice search queries processed through our AI voice agent ("David")

Automatically Collected

• Usage data including pages visited, features used, and interaction patterns
• Device and browser information, IP address
• Data stored in your browser's localStorage (e.g., waitlist form data — this remains on your device until you submit it)

Business Listing Data (Publicly Available Sources)

• Business names, addresses, phone numbers, operating hours, and service descriptions
• This information is sourced from publicly available directories and websites on the internet
• We aggregate this data to provide a comprehensive business discovery service

3. How We Collect Personal Information

• Directly from you: When you submit forms, verify your phone number, or use our voice search feature
• Automatically: Through browser storage and server logs when you use the Platform
• From publicly available sources: We aggregate business information from other public directories and websites to build our directory listings

4. Why We Collect Personal Information

We collect personal information for the following purposes:

• To operate and maintain the Muslim Business Directory service
• To verify business ownership through OTP phone verification
• To allow business owners to claim, edit, and manage their listings
• To process voice search queries via our AI voice agent
• To communicate with you about waitlist updates and platform launches
• To improve platform functionality and user experience

5. How We Use and Disclose Personal Information

• We do not sell personal information to any third party
• We do not use personal information for direct marketing without your consent
• Business listing data is publicly displayed on the Platform as part of the directory service
• We share personal information with third-party service providers only as necessary to operate the Platform (see Section 6)
• We may disclose personal information if required by law, regulation, or legal process

6. Third-Party Service Providers & Cross-Border Disclosures

In accordance with APP 8, we disclose the following overseas recipients of personal information:

We take reasonable steps to ensure these providers handle your personal information in accordance with Australian Privacy Principles or equivalent standards.

7. Cookies, localStorage & Browser Technologies

• We use browser localStorage to temporarily store form data (e.g., waitlist submissions) on your device. This data remains on your device and is not transmitted to our servers until you submit a form.
• Cloudflare may set functional cookies for security and performance purposes.
• We do not use third-party advertising or tracking cookies.
• You can clear localStorage at any time through your browser settings.

8. AI Voice Agent ("David")

Our Platform features an AI-powered voice search agent called "David." When you use voice search:

• Your spoken query is processed by our AI voice system (powered by ElevenLabs) to understand your request and return relevant business results
• Voice audio is processed in real-time and is not permanently stored
• Voice processing occurs on servers located in the United States
• You are interacting with an AI system, not a human operator

9. Business Listing Data — Sources, Accuracy & Removal

Business listing data displayed on the Platform is sourced from publicly available directories and websites on the internet. We aggregate this information to provide a comprehensive business discovery service for the Australian Muslim community.

• Accuracy: While we take reasonable steps to ensure listing data is accurate and up-to-date (APP 10), we cannot guarantee the accuracy of information sourced from third-party public sources
• Claim your listing: Business owners can claim their listing to verify and update their information
• Correction: You can request correction of inaccurate information at any time
• Removal: Business owners and individuals can request removal of their listing by contacting us at contact@muslimbusiness.ai

10. Data Security

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure (APP 11), including:

• Data stored on MongoDB Atlas with encryption at rest
• Platform hosted on Cloudflare infrastructure with DDoS protection
• OTP verification codes expire after a short period
• Access to personal information is restricted to authorised personnel

11. Data Retention

• OTP codes: Deleted immediately after verification or upon expiry
• Waitlist registrations: Retained until the relevant feature launches or you request deletion
• Business listing data: Retained indefinitely unless the business owner requests removal
• Voice queries: Processed in real-time; not permanently stored

When personal information is no longer needed for any purpose, we will take reasonable steps to destroy or de-identify it (APP 11.2).

12. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you (APP 12)
• Correction: Request correction of inaccurate, out-of-date, or incomplete information (APP 13)
• Removal: Request removal of your business listing from the directory
• Deletion: Request deletion of your account and associated personal information

To exercise any of these rights, contact us at contact@muslimbusiness.ai. We will respond within 30 days.

13. Complaints

If you believe we have breached your privacy or the Australian Privacy Principles, you may lodge a complaint:

• To us: contact@muslimbusiness.ai — we will investigate and respond within 30 days
• To the OAIC: If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au or by calling 1300 363 992

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be notified via a notice on the Platform. We encourage you to review this page periodically.

15. Contact Us

If you have any questions about this Privacy Policy or our handling of your personal information, please contact us:

Werkx
Email: contact@muslimbusiness.ai
Website: muslimbusiness.ai